Frequently Asked Questions

What are your store hours?
All stores are open at least 6 days per week with most stores open 7 days. Store hours vary by location. Mall stores are usually open from 10am until 9pm and most other stores from 9am to 7pm. You should verify the exact hours by contacting the location you intend to visit. For specific information, see our store locator page.

Where can I get an Eye Exam?
Eye examinations are available by Sterling Vision Care, a California licensed Vision Health Care Service Plan, located next to Site for Sore Eyes.

How long does it take to get my glasses?
Most glasses are made within 1 to 2 hours-even bifocals and progressives at most locations.

Do you offer protection for lost or misplaced glasses?
You bet. Every Site for Sore Eyes offers a warranty that protects all customers against loss or breakage. Stop into any location and discuss our award-winning warranty program.

Do you carry children's glasses?
Yes. Each location has a large selection of children's glasses.

Do you carry sport and sunglasses?
All locations offer a large selection of sport and sun eyewear in both prescription and non-prescription.

Do you sell contact lenses?
Yes, we carry various brands of contact lenses including specialty lenses such as astigmatism correcting, bifocal and gas permeable lenses. Click here get started.

What if I don't like my glasses after I get them?
Site for Sore Eyes offers a 30-day satisfaction guarantee. If you are unhappy with your new glasses for any reason at all, we will exchange them including making new lenses for no charge up to the original purchase amount. See participating locations for details.

Typically, how do you compare to other retailers?
In nearly all cases, we cost less. Within the Bay Area, we encourage all customers to shop Lenscrafters, For Eyes and other recognized retailers. Determine the cost of an eye exam, the cost of your glasses, the cost of new lenses and bring the total quote into any of our locations and guess what? We'll be less.

What if my doctor changes my prescription after I get my glasses?
Site for Sore Eyes will re-make any doctor's change at no charge for up to 30 days after your receive your new eyewear.

How much can I expect to pay for my new glasses?
That depends on many factors such as the frame and the type of lens you need e.g single vision, bifocals etc. However, with Site for Sore Eyes' low everyday pricing and the special promotions we run all year, we are confident that item for item, we will offer you the lowest prices, period!

Do you accept my insurance?
We work with almost every major vision insurance plan in California. Call the office nearest you to get the full details.

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Eye examinations are available by Sterling VisionCare, a California-licensed Vision Health Care Service Plan.