Customer Service at Site for Sore Eyes

Our most important eye care customer is you. That's not just a corporate slogan – it's the model for our success. That's why when you enter your neighborhood Site for Sore Eyes, you'll be treated like a neighbor and given the level of optical service you deserve.

Our mission

  • To provide expert eye care service
  • Our sales team and opticians aim to keep your satisfaction their highest priority
  • To provide free adjustments and minor repairs to your eyeglasses
  • To provide eyewear in about one hour (in most cases)
  • To make sure you’re satisfied with your& purchase of an eye exam, eyeglasses, eyewear, or contact lenses.
  • Site for Sore Eyes offer a 30-Day Satisfaction Guarantee – see participating locations for details
  • To provide extraordinary value – every day
  • * At Site for Sore Eyes, you should never have to wait for a sale on eyewear, whether contact lenses or designer eyeglasses. Our low, low prices are competitive every day of the year.

If you have a specific question or concern regarding your eye care experience, contact or visit a Site for Sore Eyes location near you. You may also contact our Customer Service Department with your Site for Sore Eyes experience via email.

Customer Feedback Form

Please include your name, the Site for Sore Eyes location that you visited (City and State) and a number where you can be reached during the day. We will respond to your Site for Sore Eyes experience, question or concern as quickly as possible.

E-mail Address
First Name Last Name
Subject
Message:
 

If you prefer to contact us via postal mail, the Corporate Office mailing address is:

Site For Sore Eyes
520 Eighth Avenue
23rd Floor
New York, NY 10018
Attn: Customer Service
Eye examinations are available by Sterling VisionCare, a California-licensed Vision Health Care Service Plan.