Customer Service

Our most important customer is you. That’s not just a corporate slogan, it’s the model for our success. That’s why when you enter your neighborhood Site for Sore Eyes, you’ll be treated like a neighbor and given the level of service you deserve.

Our mission

  • To provide expert service
  • Our owner/operators aim to keep your satisfaction their highest priority
  • To provide free adjustments and minor repairs
  • To provide glasses in about one hour in most cases
  • To make sure you’re satisfied with your purchase
  • We offer a 30-Day Satisfaction Guarantee—see participating locations for details
  • To provide extraordinary value—every day
  • At Site for Sore Eyes, you should never have to wait for a sale… our low, low prices are competitive every day or the year

If you have a specific question or concern, contact or visit a Site for Sore Eyes location near you. You may also contact our Customer Service Department with your Site for Sore Eyes experience via email.

Customer Feedback Form

Please include your name, the Site for Sore Eyes location that you visited (City and State) and a number where you can be reached during the day. We will respond to your Site for Sore Eyes experience, question or concern as quickly as possible.

E-mail Address
First Name Last Name
Subject
Message:
 

If you prefer to contact us via postal mail, the Corporate Office mailing address is:

Site For Sore Eyes
520 Eighth Avenue
23rd Floor
New York, NY 10018
Attn: Customer Service
Eye examinations are available by Sterling VisionCare, a California-licensed Vision Health Care Service Plan.